Universal Banker
Macon, MO
Part Time
Retail
Entry Level
PRIMARY PURPOSE OF JOB
Under general supervision of a front-line supervisor, this position serves as a single point of contact for bank customers providing services such as receipt and payment of cash; opening and closing personal accounts, safe deposit boxes and debit and card cards; answering inquiries; processing checks and money orders; and referring customers for appropriate services.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned
ADDITIONAL JOB DUTIES
KNOWLEDGE, SKILLS, AND ABILITIES
ORGANIZATIONAL COMPETENCIES:
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. This includes building trust within the organization between people and departments; and external of the organization with suppliers, customers, and other stakeholders.
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities, without putting the company at risk; crafting and implementing service practices that meet customers’ and own organization’s needs.
JOB-SPECIFIC COMPETENCIES:
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Engagement Readiness: Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals
Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
PHYSICAL CONTEXT AND WORK ENVIRONMENT
The work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise. Position may require some occasional local travel.
Under general supervision of a front-line supervisor, this position serves as a single point of contact for bank customers providing services such as receipt and payment of cash; opening and closing personal accounts, safe deposit boxes and debit and card cards; answering inquiries; processing checks and money orders; and referring customers for appropriate services.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier's checks and money orders; answering questions in person, via drive thru or on telephone; adhering to bank policies and procedures.
- Promotes bank products by answering inquires; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a customer service representative.
- Provides effective customer service by answering customer questions; investigating and correcting errors independently or by consulting with a supervisor.
- Reconciles cash drawer by comparing drawer totals to computer proof sheets; maintaining an accurate supply of cash and coin including maintaining the coin machine.
- Serves at Welcome Desk to greet bank customers, open safe deposit boxes and utilize the software program to alert staff of customers.
- Complies with bank operations and security policies and procedures by participating in dual-control functions; assisting in auditing other tellers currency.
- Develops a relationship with potential and current customers; interviewing customers to obtain information; establishing proper identification of new customers.
- Presents MA Bank’s product line up to customers in person and over the phone or online; listening to customer’s needs to help determine the best fit for the customer; cross-selling where appropriate by applying professional sales techniques.
- Opens and maintains personal accounts, and corresponding products and services, such as safe deposit boxes and cards for customers; follows up as needed to provide the best possible customer service.
- Develops and maintains an in-depth knowledge of current MA Bank products and services, as well as corresponding bank policies, procedures, and processes; stays current on regulations affecting MA Bank products and services.
- Contributes to teamwork by having flexibility for changing schedules as the need arises.
ADDITIONAL JOB DUTIES
- Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
- Stays current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs.
- Complies with bank operations and security policies and procedures.
- Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing work space for efficiency and appearance; reporting malfunctions of computers and other equipment.
- Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats
- Maintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions.
- Contributes to a team effort for the bank by completing other duties as needed.
- Other duties and responsibilities, as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong attention to detail and ability to minimize errors in work.
- Strong interpersonal and communication skills along focused on excellent customer service.
- Good understanding of bank’s products and services.
- Basic computer skills and basic knowledge of office equipment.
- Basic knowledge of math and financial calculations
- Basic professional, tactful negotiation and persuasion skills to promote and sell banking products and services
- Ability to demonstrate positive and helpful demeanor when working with the public.
- Ability to be cross-trained and flexible with daily work managing interruptions effectively.
- Ability to establish and maintain effective working relationships with staff and other employees.
- Ability to work in a constant state of alertness and safe manner.
- Perform other related work as assigned.
ORGANIZATIONAL COMPETENCIES:
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. This includes building trust within the organization between people and departments; and external of the organization with suppliers, customers, and other stakeholders.
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities, without putting the company at risk; crafting and implementing service practices that meet customers’ and own organization’s needs.
JOB-SPECIFIC COMPETENCIES:
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Engagement Readiness: Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals
Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
- High School Diploma or equivalent required.
- Customer service experience preferred and banking experience a plus.
PHYSICAL CONTEXT AND WORK ENVIRONMENT
| Physical Requirements | Percentage of Work Time Spent on Activity | |||
| 0-24% | 25-49% | 50-74% | 75-100% | |
| Seeing: Must be able to see to read documents & reports and use computer. | X | |||
| Hearing: Must be able to hear well enough to communicate with coworkers and general public in person or via a headset. | X | |||
| Sitting: Must be able to sit for long periods of time. | X | |||
| Standing/Walking: Must be able to move about the work area. | X | |||
| Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up items off the floor and check equipment. | X | |||
| Lifting/Pulling/Pushing: Must be able to lift 30 pounds with or without reasonable assistance. | X | |||
| Driving: Must be able to drive locally on occasion for work-related assignments. | X | |||
| Grasping/Feeling: Must be able to type, handle documents, and use equipment and electronic devices. | X | |||
| Reaching: Must be able to reach above shoulder. | X | |||
The work environment is usually a well-lighted, environmentally controlled indoor environment with moderate level of noise. Position may require some occasional local travel.
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